Refund Policy

This policy is compliant with UK consumer protection laws, including the Consumer Rights Act 2015.

💡 General Principles

We strive for customer satisfaction. If you are unhappy with a service or product, please contact us promptly to discuss your concerns. Your legal rights remain unaffected by this policy. We may also consider to circumvent this policy if it is in the interests of our relationship with the customer, so with all disputes please contact us directly enquiries@smythegeanga.co.uk.

💰 Eligibility for a Refund

You may be entitled to a refund if:

  • The service was not delivered as agreed and has not yet started.

  • The service was delivered but was not as described, not fit for purpose, or not of satisfactory quality, and we are unable to rectify the issue within a reasonable timeframe.

❌ Non-Refundable Items and Services

Please note the following important exclusions:

  • Services Already Delivered: Once a service or any part of a service has been completed or delivered, the value of that completed service is non-refundable. This aligns with your obligation to pay for services received.

  • Administrative and Transaction Costs: A portion of any payment is allocated to non-refundable administrative and transaction costs (such as payment processing fees, initial consultation costs, or setup charges). These costs are incurred immediately upon processing and are therefore not eligible for a refund, even if the rest of the service is cancelled. The specific amount or percentage of non-refundable administrative costs will be clearly communicated before purchase, where applicable.

⏳ How to Request a Refund

  1. Contact Us: Please submit your refund request in writing (e.g., via email) to enuqiries@smythegeanga.co.uk within 14 days of purchase or service delivery, stating the reason for your request.

  2. Assessment: We will review your request in line with this policy and UK consumer law. We may ask for further information or evidence.

  3. Processing: If a refund is approved, we will process it to your original payment method within 3-5 calendar days of the approval date. The refunded amount will be the original payment less any non-refundable administrative costs and the value of any delivered services.

📞 Contact Information

For any questions regarding this policy, please contact us at enquiries@smythegeanga.co.uk or 0208 050 5606.